Some Frequently Asked Questions
General Questions
We offer two main types of WiFi service plans: Residential and Business. Each plan is designed to meet different needs, from personal and family use to professional business requirements and high-quality television streaming.
Yes, our services are designed to be compatible with a wide range of mobile handsets. Whether you're using an Android, iOS, or any other smartphone, you can easily connect to our WiFi networks.
A: Absolutely! You can upgrade your plan at any time to enjoy higher speeds and additional benefits. Contact us, and we'll help you find the perfect plan for your needs.
Yes, we do. We understand that every business has unique needs, so we offer customized WiFi solutions to match. Our team can work with you to create a plan that fits your specific requirements and budget.
Signing up is easy! You can subscribe to our services through our website. Just choose the plan that best fits your needs, and we'll guide you through the process – 3 easy steps!
Our Residential WiFi plan offers high-speed internet access perfect for browsing, streaming, gaming, and online learning. It's ideal for individual use or families, providing reliable connectivity throughout your home.
The Business WiFi plan is tailored for commercial use, offering higher speeds, enhanced security features, and priority customer support. It's designed to support the demands of businesses of all sizes, ensuring seamless operations and connectivity.
IP TV Package Questions
Our IP TV package offers a wide range of local and international TV channels streamed in high definition. Enjoy news, entertainment, sports, and more without needing a traditional television connection—just a stable WiFi connection.
Yes, you need a smart TV or a special device (dongle) to access the services.
Technical Support and Billing Questions
If you're facing connectivity issues, try restarting your router and checking if your device is within range. If the problem persists, please contact our technical support team for immediate assistance.
Yes, you can monitor your data usage through our customer portal or mobile app. This allows you to keep track of your consumption and manage your plan accordingly.
The sign is in 3 simple steps, 1. Select Package 2. Pay 3. Get Confirm. It usually takes 30 minutes to complete.
We offer multiple payment options for your convenience, including online payments through our website, mobile money through our payment gateway on the user portal - MTN Mobile Wallet, Money Express and Orange Mobile Wallet.
Yes, the plan is seamlessly available for use throughout all the areas where coverage is provided without additional login or extra cost.
You can contact support on info@emeraldafrica.cm, Chat